Q1:When card printer no action

• Verify that the card printer driver is installed correctly
• Check power and USB cable connections
• Check ribbons and cards
• Print test picture

Q2:When print out the blank card

• Check ribbons and cards
• Please reset the card printer’s parameters by driver (Print option - Tool - Position Calibrate - Reset to factory default ) Or adjust the L,T and S value
• Try to print again after adjust
• Check whether the printing card is CR-80 standard

Q3:When partial or error printing

• Check the card printer’s setting
• Check the cable and ribbon
• Make sure the cleaning roller is clean
• Check the card is clean or not
• Check the print head

Q4:When the printed card has a defect

• The card surface is not clean
• Please clean the card printer by cleaning card
• Print head is not clean or damaged, need to wipe cleaning or replace
• Check whether the cleaning roller need to replace

Q5:When the printed card appears with a white line

• Check whether the ribbon is proper installed
• Check whether the print head is not clean or damaged

Q6:When the printed card appears white vertical or color lines

• Print head maybe was damaged

Q7:When the printed card appears blurry image

• Check whether the ribbon is proper installed
• Check whether the cleaning roller or print head is not clean
• Check whether the printing card is CR-80 standard